Podcast Summary
In the first of a two-parter, we discuss the concept of Loyalty programs, what role they play, and what limitations they may have.
Time Stamps
0.00 - 0.23: An introduction to the podcast.
0.27 - 30.52: In the main section of the podcast we cover what we believe is the definition of loyalty, what role loyalty programs can play and a model for the value you can extract from them.
30.54 - 40.49: We share what we're loving this week - news, tools and resources that we have found useful or interesting and that listeners might too. Rob talks about interruptive in-stream ads on Twitch and Jen talks about Peloton. Again.
40.53 - 41.19: Outro.